The Industry Leading Contact Center Outsourcing Platform

CONTACT CENTER OUTSOURCING PLATFORM

ALL IN ONE CONTACT CENTER OUTSOURCING SUITE

"By implementing the home working solution [with Arise], npower has been able to uplift service level performance across critical service intervals thereby improving the speed in which we answer customer calls ... which was a contributing factor causing customer dissatisfaction."

Can your current in-house or outsourced contact center solution keep up? When you use the Arise™ Platform as your contact center outsourcing solution, you gain access to a network of micro call center companies creating a collective “crowd” of experienced professionals who are passionate about your brand and know it inside and out. We've established a track record of success for our clients and by leveraging our platform and our network, you equip yourself to handle your business needs including:

Higher Customer Satisfaction Scores
 
Improved Sales Conversions
 
Increased Lifetime Value

"(With Arise) we can target specific slots from a half hour to a two hour window to allow us to roster to our true demand, rather than actually try to reverse engineer that ...”

REDIFINING CONTACT CENTER OUTSOURCING

All In One Customer Care Suite

Industry-Leading Flexibility

Seamless Customer Communication

With the Arise platform, you leverage the experience and expertise of tens of thousands of micro call centers. We connect you with an extensive network of service providers, with tens of thousands of hours of experience supporting industry leaders.

Arise’s deep knowledge of cloud contact center technology allows our consultants to design a custom contact center solution that streamlines omni-channel customer communication.

Traditional customer service operations are not architected to flex when the unexpected or disaster strikes. The Arise platform provides you access to call center partners that are flexible, and ready to take on calls at any time of the day, any hour, when you need them.

Contact Center Outsourcing Platform

Omnichannel Support

Arise Flex

We invite you to learn more about our platform, discover the full suite of contact center capabilities it enables, and see the challenges we help clients solve.

Optimize your virtual outsourced call center workforce with features like Interactive Voice Response (IVR), Automatic Call Distributor (ACD) and built-in actionable analytics across voice, email and chat.

Arise enables clients with the ability to manage their operation with 30 minute interval scheduling, and the micro call center partners with the ability to provide service on a moment's notice.

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The Industry Leading Contact Center Outsourcing Platform

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Joanne Webber
Partner Commercial Manager, npower

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Alistair McMillan
 RAC Breakdown & Recovery

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